Travertine Mart has a 31-day Money Back Guarantee. Any and all requests for returns must be submitted in writing and approved by Travertine Mart in writing within 31 days of delivery of the material to the Customer. The product must be returned in its entirety, in its original form and in the same condition as when it arrived at the original destination and must not have been installed, removed and then returned. The product returned must match the product authorized for return. Travertine Mart will arrange for pick-up of the product. Customer will pay all Return Shipping Fees to ship the material back to and to be unloaded at Travertine Mart’s warehouse. If Travertine Mart sent you the wrong material for any reason then Travertine Mart will assume all shipping expenses. Travertine Mart will not charge the client for any restocking fees for returning the products unlike other companies, which charge 25% restocking fees.
Container Orders shipping directly from factory to customer’s port of choice can be changed or cancelled up until the point that the container has been picked up from the factory by the shipping company. After this point, it is a final sale.