This Shipping Policy is part of our Terms of Sale (“Terms”) and should be therefore read alongside our main Terms: https://www.travertinemart.com/terms-of-sale.
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
Freight Estimator
For our U.S. customers, we have created a Freight Estimator, integrated into the My Estimates feature on our website, to instantly obtain estimates inclusive of estimated freight costs.
The estimated rates provided by Travertine Mart are based on origin and destination locations, volume, weight, season, and constantly fluctuating fuel costs and, therefore, are subject to change at any time.
The Freight Estimator is solely for planning purposes and is just an estimate. We highly recommend that you submit your estimate to us so that we may find the most efficient and cost-effective shipping option for your order.
Third-Party Shipping Companies
Travertine Mart contracts third-party shippers and is solely the shipping facilitator. Due to our high shipping volume, we are able to negotiate competitive shipping rates on your behalf. Any rates provided by Travertine Mart are for standard pick-up and delivery, unless otherwise noted.
Tracking
Travertine Mart provides tracking information to you once your order has left our warehouse. Tracking information is typically available within 24-hours of shipping. Our logistics personnel are available to assist you with any inquiries you may have during transit.
Liftgate vs. Forklift
Depending upon weight, volume and shipping company, many orders will qualify for Lift-gate Service upon delivery.
In certain cases where a lift-gate is not available, the client must have a forklift onsite at the time of delivery and unload the truck. Travertine Mart will always notify the customer before the order is placed if a forklift will be required to unload at delivery.
Delivery
It is customer’s responsibility to provide contact information that allows the shipper to contact you when shipment is made. Additional storage and/or shipping charges and other warehouse charges will apply if customer cannot be contacted, is not available, does not have the means to unload or is not prepared to receive product; or if product is redirected upon customer’s request.
Delivery times must be communicated between customer and the shipping company. Travertine Mart will not be held liable for delays in delivery times.
Self Pick-up
Self Pick-up is available for All purchases. Pick-ups are available Monday – Friday from 9 am to 4 pm EST. Please note that self pick-ups must be pre-arranged and therefore all orders must be placed in advance. Our team will notify you when your order is ready for pick-up.
International Delivery
We offer worldwide shipping. Please note, we may be subject to various rules and restrictions in relation to certain international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
Order Delays
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
